CUSTOMER SUPPORT
PAYMENT METHODS
The order amount will be captured from your account as soon as your order has been placed.
Payment methods accepted are:
-
Credit/Debit Card and Bank Transfer via iPay88
-
Manual Bank Transfers - We accept bank transfers to: MAYBANK 564-128-632-485 (AB PRODUCTIONS SHD. BHD.). Once payment is made, please email transfer slip to sales@aliabastamam.com. Please note that your order will be held for ONE hour to allow for payment confirmation. If there is no payment confirmation after the hour, your purchase will be cancelled.
RETURN AND REFUND POLICY
Returned item/s must be unworn, unstained, unwashed, unaltered and with tags attached. Upon receipt of returned item/s, we reserve the right to deny return/refund if the items do not meet the policy requirements.
Any item/s we receive that are worn, stained, washed, altered and without tags can be returned back to you if you wish and at your own cost.
Please note that refunds will only be accepted if they are made within 7 days of receiving your item.
Refunds will be made within 7-10 working days upon receiving your item/s.
Any parcel returned after the prescribed time frame shall be refused and returned to the sender.
The item/s must be returned to:
ALIA BASTAMAM
14, JALAN CHEMPENAI, DAMANSARA HEIGHTS,
50490, KUALA LUMPUR, MALAYSIA.
EXCHANGES
We offer exchanges for sizes of the same design.
If your size is unavailable, we will offer you a full refund.
We do not offer exchanges for international orders, but we will offer store credit.
We do not offer returns or exchanges for sale items.
DEFECTIVE ITEMS
Our products go through strict quality control. If there are any defects, we will exchange the defective item for a new one.
If your size is unavailable, we will offer you a full refund.
REFUNDS
Refunds will be made with the original mode of payment.
Refunds will take up to 7-10 working days upon receiving your item/s.
Instructions will be sent to you once we have received your item/s.