CUSTOMER SUPPORT

CONTACT ASSISTANCE

+60 12 623 3243

(Mondays to Fridays, 10AM to 5PM)

contact@aliabastamam.com

SHIPPING INFORMATION

 

1. DUE TO THE CURRENT MOVEMENT RESTRICTIONS SET IN MALAYSIA DUE TO COVID-19, YOU MAY EXPECT SOME DELAY IN DELIVERIES

2. DELIVERIES WILL ONLY BE SENT OUT ON MONDAYS AND FRIDAYS

Shipping information is as below. Please note that the shipping fee will be applied to your order at checkout.

 

Within Malaysia

  • 5-7 days delivery time

  • Peninsular Malaysia - Free Shipping

  • Sabah & Sarawak - RM50

  • Labuan - RM150

Singapore

  • 7-10 working days delivery time

  • RM200

Brunei & Indonesia 

  • 7-10 working days delivery time

  • RM350

Rest of the world

  • 7-14 working days delivery time

  • Delivery charged by weight

IMPORTANT INFORMATION

 

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. Delivery charges that aren't stated above will be advised accordingly. We are unable to deliver to post office boxes. All orders are fully traceable through your assigned courier agent.

 

Our ship schedules are Wednesday & Friday. 

 

All orders are shipped with our selected courier agents and require a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

TAXES & DUTIES

 

The prices of products are expressed in MYR and inclusive of taxes but excluding customs duties.

For orders outside of Malaysia, customs duties shall be borne by the customer. For cost of customs duties, please check with your local customs office.

 

ALIA BASTAMAM (AB PRODUCTIONS SDN. BHD.) cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Please note that refusal to pay custom duties will result in the return of item to us with no refund in return.

INSURANCE

 

ALIA BASTAMAM insures purchases above RM 2000 during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by ALIA BASTAMAM.