CUSTOMER SUPPORT

ASSISTANCE

+60 12 623 3243

(Tuesdays to Saturdays, 10AM to 5PM)

contact@aliabastamam.com

SHIPPING INFORMATION

 

Shipping information is as below. Please note that the shipping fee will be applied to your order at checkout.

 

Within Malaysia

  • 5-7 days delivery time

  • By Ninja Van

  • Free delivery/shipping

Singapore, Brunei & Indonesia

  • 7-10 working days delivery time

  • By Ninja Van/DHL

  • RM110 per package

Rest of the world

  • 7-14 working days delivery time

  • By DHL

  • Delivery charged by weight

IMPORTANT INFORMATION

 

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. Delivery charges that aren't stated above will be advised accordingly. We are unable to deliver to post office boxes. All orders are fully traceable through your assigned courier agent.

 

Our ship schedules are Monday, Wednesday & Friday. 

 

All orders are shipped with NINJA VAN / DHL (depending on receiver’s address)  and require a signature upon delivery. Mentioned agents usually operate between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

TAXES & DUTIES

 

The prices of products are expressed in MYR and inclusive of taxes but excluding customs duties.

For orders outside of Malaysia, customs duties shall be borne by the customer. For cost of customs duties, please check with your local customs office.

 

ALIA BASTAMAM (AB PRODUCTIONS SDN. BHD.) cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

INSURANCE

 

ALIA BASTAMAM insures purchases above RM 2000 during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by ALIA BASTAMAM.